We want you to love every piece you purchase from Myrick Castore. If for any reason you’re not completely satisfied with your order, we’re here to help.
Return Policy
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Eligibility: Items must be returned within 14 days of the delivery date.
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Condition: Products must be unworn, unwashed, and in original condition with all tags attached.
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Non-returnable items: Final sale items, gift cards, and items marked “non-returnable” cannot be returned.
To start a return, please contact our team at [email protected] with your order number and reason for return. We will provide you with return instructions.
Return Shipping
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Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.
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We recommend using a trackable shipping method, as we are not responsible for lost or delayed returns.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card provider.
Please note that original shipping fees are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you would like a different size or item, please return your original item and place a new order.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please email us within 3 days of delivery at [email protected] with a photo and description of the issue. We’ll make it right as quickly as possible.
Questions?
We’re here to help. Feel free to reach out to us at any time:
📧 [email protected]